The following details Privé Hair & Makeup terms and conditions for our mobile hair and makeup services.
Pricing Policy:
We determine our prices based on the experience level of the Artist and the complexity of the hairstyle, whether styled up or down. In the event that the client’s hair differs from the expected length or style upon our team member’s arrival, the client may be charged the difference in cost based on the Artist’s assessment. This also applies to hair extensions which incur a $33 surcharge, wether the extensions be clip-in or bonded. Any additional payment can be settled directly with your Artist, or Privé will issue an additional invoice for the outstanding amount.
Dry Styling Requirement:
For our dry styling option, all clients are required to have dry and smooth hair before their appointment. Clients with extremely curly, frizzy, or coarse hair may need to straighten their hair prior to the Artist’s arrival. If the artist is required to dry, smooth, or straighten the hair before initiating the requested service, an additional fee of $55 will be applied, payable at the time of booking or directly to the Artist during the appointment.
Deposit Policy:
To secure and confirm a booking with Privé, an immediate payment of 30% is required within 48 hours from the time the invoice is sent. This deposit amount will be deducted from the final balance of your quote and is not considered an upfront payment for your service. Until we receive your deposit, the date remains available for other bookings. Once the deposit has been paid, you are agreeing to the terms and conditions outlined under the Terms and Conditions set out by Privé on this website.
Final Balance:
The remaining balance of your booking is due 7 days prior to the scheduled service date. Failure to submit payment by this deadline grants us the right to cancel all booked services, and the deposit will be forfeited by the client. In such cases, the deposit amount will be retained by Privé.
Bookings made within 7 days of the appointment date will require payment of the full balance upfront.
Hotel Partner ‘In-Room’ Bookings & Deposits:
In-room bookings made through our nationwide hotel partners will require a payment of 30% to secure the booking of their services.
Cancellations made more than 48 hours prior to the scheduled service will receive a credit, valid for 12 months and redeemable at any of our nationwide locations.
Cancellations made within 48 hours of the appointment or in the case of a client failing to attend their booking, will result in the forfeiture of the deposit and any other monetary amounts applied to the booking posted as a credit to the client, valid for use within 12 months. No further credit or refunds will be provided in these cases.
In the unlikely event that Privé is unable to fulfil the service, a full refund of the deposit will be provided.
Booking Amendments:
Clients are allowed to make changes to their bookings up to 30 days before the scheduled appointment, provided that a deposit has been received. Changes may include adjustments to the appointment date, time, or location, subject to availability.
Changes made within 30 days of the appointment are subject to evaluation by Privé, and fees may be applied based on the nature of the change and its impact on scheduling and resources. It is important to note that all booking changes are contingent upon availability and must be communicated to Privé promptly.
Cancellations:
Cancellations made more than 30 days prior to the scheduled service will receive a credit valid for 12 months and redeemable at any of our nationwide locations.
Cancellations made within 30 days of the appointment or in the case of a client failing to attend their booking, will result in the forfeiture of the deposit and any other monetary amounts applied to the booking posted as a credit to the client, valid for use within 12 months. No further credit or refunds will be provided in these cases.
In the unlikely event that Privé is unable to fulfil the service, a full refund will be provided.
Refusal of service:
Privé retains the right to refuse service based on sanitary concerns, communicable illness risk and client misconduct, including any form of uncivilised behaviour or communication. If a booking is refused or cancelled on these ground there will be no further credits, refunds or bookings – Privé will retain all monetary amounts applied to the booking.
Travel Fees:
Artist travel expenses start from $50 per Artist, calculated from the CBD or regional hub of their respective state. This covers the initial call out fee and first 30 kilometres of travel with each additional kilometre charged at $2 per kilometre plus GST. For rural bookings you will be required to cover your Artist’s accomodation charges where it is not practical for a Artist to travel on the day of your service.
Surcharges:
The following fees apply for all bookings that qualify:
Early call (prior to 7am on any day): $55 per Artist
Late call (after 7pm on any day): $55 per Artist
Public Holiday: $55 per Artist for any appointments booked on a state or national holiday
Extensions: pre-bonded or clip-in will incur a $33 charge to account for extra preparation and styling
Additional Styling: Hair that is not prepped appropriately (dried or smoothed) for styling, is considerably long, thick or frizzy will incur an additional styling fee of $55 per client
Liability:
At Privé, we prioritise the health and safety of our clients by adhering to stringent hygiene protocols. Each makeup application involves the meticulous sanitisation of all brushes, tools, and makeup products, and we exclusively use hypoallergenic makeup products to promote skin compatibility.
We encourage clients to disclose any allergies or skin conditions to our makeup artists before the application begins. In cases where there are concerns, a sample test of makeup may be performed on the skin to assess any potential reactions.
Ingredient Disclosure:
Unless a list of ingredients of potential reactive ingredients is presented to us before the makeup/hair application, Privé Hair Australia is not responsible for any reactions to makeup or hair products. We strongly encourage clients to inform us of any known allergies or sensitivities to ensure a safe application process.
Contagious Illnesses:
If you are suffering from any type of contagious illness, including but not limited to conjunctivitis, eye sties/cysts, cold sores, open wounds/cuts on the face and neck, staph infection, head lice, or flu, it is imperative that we are informed as a matter of urgency. We reserve the right to refuse service to any infectious person in order to prevent the risk of contamination to our stylist’s kit and brushes, despite the fact that all items are sanitized between clients.
This policy is implemented to uphold the highest standards of hygiene and safety for everyone involved.
It’s important to note that while we take every precaution to ensure a safe experience, Privé does not accept responsibility for any adverse reactions, contaminations, or injuries that may occur during or as a result of our services. Clients assume all risks associated with the makeup application process.
Photography and Image Copyright Policy:
At Privé Hair Australia, we are committed to maintaining an updated portfolio and showcasing our work to prospective clients. By default, all images captured during our services, including those featuring our team in action or showcasing our hair and/or makeup designs, may be used for social media and advertising purposes.
However, if you do not wish to be photographed or prefer that your images not be used for social media purposes, please notify us in advance via written email. Upon receiving your request, all staff will be notified accordingly, and your preferences will be respected.
While we are happy to be photographed on your wedding day, any images incorporating our team or showcasing our work on the internet or in advertisements must properly reference or credit us as the hair and/or makeup artists.
Privacy Policy:
The information we collect on your clients we strictly do not share or use. It is kept in accordance with Privacy Policy Act 1988.
Thank you for your understanding and cooperation. If you have any further questions please contact us.
