Terms and conditions

The following details Privé Hair & Makeup terms and conditions for our mobile hair and makeup services.

During Your Hair and Makeup Service

We base our prices on hair length – In the instance our team member arrives, and the hair is not as expected you may be charged from the card provided the difference in cost for hair length. This applies to hair extensions. Additional payment can be paid directly to your artist or Privé will issue an additional invoice for the additional amount due.

Our dry styling option requires all clients to have dry and smooth hair. If you have extremely curly to frizzy/coarse hair you may need to straighten the hair after its dry, prior to the staff member arriving. If they are required to dry/smooth over/straighten the hair prior to putting in the curls or starting the service an additional fee of $50 will apply, this may be taken from the card you made payment with or given to your attending artist.

If you have any questions or queries on our terms and conditions, please check out our FAQs or email us at enquiries@privehairaustralia.com

Deposits

Immediate payment of 30% is required to secure a booking with Privé. Any deposit paid is deducted from the final balance of your quote and is not an upfront payment for your service. Until we receive your deposit, the date is still available for someone else to book. Once the deposit has been paid, you are agreeing to the terms and conditions of your quote.

Bookings that are cancelled or re-scheduled outside of 30 days will receive a credit, valid for 12 months and redeemable in any state and location.
Appointments cancelled or rescheduled within 30 days will forfeit the deposit.

Any invoices or services which are left unpaid will be forwarded to a third party for collection after 30 days. All costs associated with collection will be incurred by the customer.

Hotel Partner ‘In-Room’ Bookings & Deposits

In-room bookings made with our nationwide hotel partners will be required to make a payment of 30% to secure the booking of their services.

Cancellations outside of 48 hours will receive a credit valid for 12 months & redeemable at any location nationwide. Cancellations within 48 hours or ‘No shows’ will forfeit their deposit.

In the unlikely event Privé is unable to fulfil the ‘in-room’ service a full refund of the deposit will be provided.

When is the balance due?

The balance is due 1 week prior to service being performed – Should no payment be received we have the right to cancel all services and the deposit will be forfeited.

Bookings made within 7 days of the appointment date will be required to pay the full balance upfront.

If you change your booking

After paying your deposit – If you decide to change the date of your service, provided the deposit has been paid and received and you request the changes a minimum of 30 days before your original booking, amendments can be made without further cost. Services can be modified within 30 days, however, we uphold a strict 2-service minimum for all appointments.

If no member of our team is available for your re-booked date then a credit will be given.

If due to staff has to Isolate due to COVID or in the unlikely event that we, as a team, cannot attend on the day of your service due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered. If a member of our team is made to feel uncomfortable in any way, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund. In the event of extreme weather conditions where the ‘Met Office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking due to unsafe travel conditions to your location. We will refund all monies as a gesture of goodwill.

Travel fee

Artist travel expenses start from $50 per Artist, calculated from the CBD or regional hub of their respective state. This covers the initial call out fee and first 30 kilometres of travel with each additional kilometre charged at $2 per kilometre plus GST. For rural bookings you will be required to cover your Artist’s accomodation charges where it is not practical for a Artist to travel on the day of your service.

Early mornings

Our normal operating hours are from 7 am however we understand sometimes an earlier start time is required! Being bright-eyed and bushy-tailed at the crack of dawn is kind of our thing.

For services, weddings or events with an arrival time of earlier than 7 am, the following “Early Bird” fee will apply:

$50 Per Makeup Artist / Hair Stylist.

Liability

All brushes, tools, and makeup products are sanitized between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction.

Allergies and hygiene

Unless a list of ingredients of potential reactive ingredients is presented to us before the makeup/hair application, Privé Hair Australia is not responsible for any reactions to makeup or hair products. If you are suffering from any type of contagious illness including, but not limited to, conjunctivitis, eye sties/cysts, cold sores, open wounds/cuts on the face and neck, staph infection, head lice, or flu or other contagious illness, we need to be informed as a matter of urgency and reserve the right to refuse service of any infectious person. This is a precaution taken in order to ensure non-contamination of the stylist’s kit and brushes, despite the fact all items are sanitized between clients.

Photography and image copyright

It is imperative that we continue to update our portfolio and demonstrate our work to future prospective clients. Please let us know in advance by written email if you do not wish to be photographed or if you are not happy for us to use your images for social media purposes, and all staff will be notified. We are happy to be photographed on your wedding day however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.

Privacy policy

The information we collect on your clients we strictly do not share or use. It is kept in accordance with Privacy Policy Act 1988.

Thank you for your understanding and cooperation. If you have any further questions please contact us.