The following details Privé Hair & Makeup terms and conditions for our mobile hair and makeup services.
1. Engagement Fee / Deposit
- To confirm your booking, we require a 35% Engagement Fee (sometimes referred to as a deposit).
- This fee helps secure your artist’s time and resources so we can prepare for your appointment.
- The Engagement Fee / Deposit is non-refundable, but it confirms your booking with a Privé Artist and reserves your service times.
- A requested timeframe is not reserved, held, or confirmed until an Engagement Fee / Deposit is received. Times are open to other clients until an Engagement Fee / Deposit is confirmed.
- Please note: in some communications or documentation, the Engagement Fee may be referred to as a “deposit.”
2. Remaining Balance & Cancellations
- The remaining value of your booking is due 7 days prior to your service.
- Rescheduling to a new day or Artist is classified as a cancellation.
Cancellations & Credits
More than 60 days’ notice:
Where sufficient notice is provided, we may offer a credit for the value of payments made, to be used toward a future booking.
- Credit is valid for up to 24 months from the original booking date.
- Credit is not redeemable for cash and is offered at the discretion of Privé Hair & Makeup.
Within 60 days of the booking:
We may offer a partial credit of up to 50% of payments made, depending on the notice provided and our ability to rebook the Artist’s reserved time.
- Partial credit is valid for up to 12 months from the original booking date.
- Credit is not redeemable for cash and is offered at the discretion of Privé Hair & Makeup.
Cancellation Fees (Remaining Balance)
| Notice Given | Fee Applied | Notes |
| More than 14 days | No additional fees | Artist time can likely be rebooked. |
| 7–14 days | 50% of remaining balance | Short notice makes rebooking challenging. |
| Less than 7 days / no-show | Full remaining balance | Rebooking the Artist on short notice is unlikely. |
These amounts help fairly cover the time and resources reserved, while the Engagement Fee ensures your booking is confirmed.
3. Travel Fees
- Travel fees apply to all on-location bookings and start from $65 per Artist (inc. GST).
- Calculated from the CBD or regional hub of the Artist’s primary location, this includes the first 25 kilometres of travel.
- Additional distance is charged at $2 per kilometre (inc. GST).
- For regional or rural bookings, accommodation may be required where it is not practical for your Artist to travel on the day. Accommodation costs are at the client’s expense and added to the final balance.
- Travel costs will be recalculated if the booking location changes.
- All travel costs will be outlined in your quote prior to confirming your booking.
4. Service Guarantee & Consumer Rights
- Privé Hair & Makeup will provide the services as booked.
- If you have concerns about your booking or the services received, please contact us within 48 hours so we can work with you to find a suitable solution.
- Late arrivals may impact your service time. While we will do our best to accommodate, we reserve the right to adjust or shorten the service if timing is affected.
- Clients should provide accurate information about hair type, allergies, or any special requirements at the time of booking.
- Hair length and complexity: If your hair is longer than lower-back length or requires additional time or resources, extra fees may apply on the day to accommodate the Artist. Providing accurate information at booking ensures we can plan appropriately. We retain the right to charge additional fees if this information is not provided in advance.
- Please ensure the service location is safe and suitable for your Artist to work comfortably, including bench space for kit setup and power outlets for service tools.
5. Client Responsibilities
- Clients must provide accurate information at the time of booking.
- Requests to change, amend, or adjust the service at the time of booking may incur additional fees payable on the spot. The Artist will provide details of any additional charges before proceeding.
- Surcharges may apply for: parking, wet hair requiring drying prior to service, styling of extensions (bonded, weft, clip-in), significantly frizzy hair, hair longer than lower-back length, or services requiring additional time or resources not disclosed at booking. See Section 6 for full details.
6. Surcharges
- All surcharges will be clearly outlined in your quote prior to confirming your booking.
- Examples include: parking fees, wet hair drying, extension styling, significantly frizzy hair, hair length and complexity, and any additional service requirements.
7. Additional Terms
- Engagement Fee / Deposit secures the Artist’s time. Other payments and balances must be paid according to Section 2.
- These Terms do not limit your rights under the Australian Consumer Law, including consumer guarantees that automatically apply to services.Refusal of service:Privé retains the right to refuse service based on sanitary concerns, communicable illness risk and client misconduct, including any form of uncivilised behaviour or communication. If a booking is refused or cancelled on these ground there will be no further credits, refunds or bookings – Privé will retain all monetary amounts applied to the booking.
8. Health & Safety
- At Privé Hair & Makeup, we prioritise the health and safety of our clients by adhering to strict hygiene practices. All brushes, tools, and products are sanitised between clients, and we aim to use products suitable for a wide range of skin types.
- Clients are encouraged to disclose any allergies, sensitivities, or skin conditions prior to their service. Where appropriate, a patch or sample test may be performed to minimise the risk of adverse reactions.
9. Allergies & Product Sensitivities
- Clients are responsible for informing us of any known allergies, sensitivities, or medical conditions prior to their service.
- While we take all reasonable care in product selection and application, we cannot guarantee that all products will be suitable for every individual. Where clients have known sensitivities, we recommend providing details in advance so appropriate precautions can be taken.
10. Contagious Illness & Service Refusal
- If you are experiencing any contagious condition, including but not limited to conjunctivitis, cold sores, open wounds, infections, or head lice, you must notify us as soon as possible.
- We reserve the right to refuse or modify services where there is a risk to the health and safety of our Artists or other clients. In such cases, cancellation terms may apply.
- While we take all reasonable precautions to maintain hygiene and safety standards, clients acknowledge that individual reactions to products can vary.
- Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.
11. Photography & Image Use
- Privé Hair & Makeup may take photographs or videos of services for portfolio, training, and marketing purposes.
- By proceeding with a booking, you consent to the use of these images unless you notify us prior to your appointment that you do not wish to be photographed or have your images used. This can be communicated in writing or directly with your Artist on the day.
12. Privacy
- Privé Hair & Makeup collects and uses personal information for the purpose of providing services, managing bookings, and communicating with clients.
- We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We do not share personal information with third parties for marketing purposes without consent.
- Clients may request access to or correction of their personal information at any time.
13. Acceptance of Terms
- Payment of the Engagement Fee / Deposit constitutes acceptance of these Terms & Conditions and confirms your booking with a Privé Artist. By making payment, you acknowledge that you have read, understood, and agree to these Terms.
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